ADMN O 18 – Records Management System Advisor – AMENDED and EXTENDED – (82340)

Posting Title: ADMN O 18 – Records Management System Advisor – AMENDED and EXTENDED

Position Classification: Administrative Officer R18

Union: GEU

Location: Victoria, BC V9B 6X2 CA (Primary)
Salary Range: $56,032.51 – $63,565.27 annually

Close Date: 12/21/2021

Job Type: Regular Full Time

Ministry/Organization: BC Public Service -> Citizens’ Services

Ministry Branch / Division: Government Records Service/CIRMO

Records Management System Advisor
Administrative Officer R18

Amendment (December 6): Updated contact and Posting closing date extended to December 21
An eligibility list may be established to fill future temporary and permanent vacancies.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19.  Among other possible measures, proof of vaccination will be required by November 22, 2021.  It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service.  More information can be found here.

An exciting opportunity to provide help desk support to a diverse clientele of corporate records management system users.

Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

Reporting through the Office of Government’s Chief Information Officer, the Corporate Information and Record Management Office (CIRMO) is the central agency responsible for leading and enabling modern information management (IM) across the BC Public Service, including privacy, access, and records management.  CIRMO defines effective government IM through strategies, legislation, policies, and standards.  CIRMO enables ministries and public bodies by delivering IM operations and training, and by providing tools to assess compliance.

CIRMO promotes effective privacy and access across government by providing leadership to assist both the public and private sectors to adhere to the Freedom of Information and Protection of Privacy Act (FOIPPA) and Personal Information and Protection Act, respectively. FOIPPA provides individuals a right to access their own personal information held by public bodies, as well as general information about government operations, programs, and services.  CIRMO has a lead role in ensuring government meets its legislated responsibilities regarding access to information, including coordinating responses to recommendations made by the Information and Privacy Commissioner.

CIRMO is also responsible for leading and supporting the BC Public Service in the transformation to digital records management. This transformation includes transition to the digital storage of information and archiving government’s information of permanent value in a digital archive, as required by the Information Management Act (IMA). CIRMO works with the Digital Investment Office to ensure IM projects align with government’s vision for modernized IM.  CIRMO values the user experience and continually seeks to improve its citizen and government-facing operations through service design and agile approaches to modernizing our services.

The Records Management System Advisor position is with EDRMS Business Services program of the Government Records Service (GRS) branch of the Corporate Information and Records Management Office (CIRMO). EDRMS Business Services provides business end leadership, promotion and management of the government-standard enterprise document and records management system (EDRMS) used by over 6,000 users across 20 ministries (EDRMS Content Manager).

Working as part of a help desk team, this position provides business help desk support for a diverse clientele of EDRMS Content Manager Users.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. 

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Sharon.Larade@gov.bc.caDO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to complete your job application, add/edit your resume and for more useful tips when applying for jobs, please refer to the Your Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to, before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.


In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:


  • Diploma (or higher) in a related field (e.g. computer science, archival studies, library science, or information sciences) and a minimum of one (1) year in a full-time, primarily records management, analytical role; OR an equivalent combination of education, training and experience may be considered.


  • Experience in the application of policy, procedures and legislative requirements related to records management.
  • Technical experience with enterprise document and records management systems.
  • Experience applying records classification systems and retention schedules to corporate records.


Preference may be given to applicants with one (1) or more of the following:

  • Experience providing end-user support of records management applications and/or electronic document management systems.
  • Experience in a help-desk environment.

A Criminal Record Check (CRC) will be required.


Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES (COMPREHENSIVE) – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

*IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history, including job titles, start and end dates (month and year) of your employment, and your job-related responsibilities, accountabilities and accomplishments. *Ensure your questionnaire responses are complete as your resume may not be used for initial shortlisting purposes.

For more information and/or submitting and application please see the original job posting:

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